Returns & Exchange


We offer exchange within 10 working days after receipt ONLY for the WRONG SIZE ,or WRONG ORDER or real DAMMAGE of the manufacture or other product listed on our website..
Wrong size = shipping the wrong size according to your order
All exchange items must be unused, in their original condition, and with product tags attached. Please send an email to before returning the item to confirm the right size is available. If so, please return the item using a track service at your own cost and notify GINISSIMA of the shipment details.
Exchange only allowed once. No refunds.
At this time, we do not offer refunds or exchanges on pre-ordered items, custom made orders, or vintage items.
Please have in mind that for any artisan clothing, the crafts atelier are spending hours of working on embroidery. We will accept returns, exchange or refund only on exceptional situations.
We cannot exchange different items from different brand ateliers.