Terms & Conditions

A. TERMS AND CONDITIONS OF USE

These terms and conditions (together with the information and policies contained in the "Customer Service" pages on the website and any other documents referred in these terms and conditions) ("Terms and Conditions") set out the legal terms that apply to your use of our website www.ginissima.com.

Please read these Terms and Conditions carefully and make sure that you understand them before using our services. Please note that by using the services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

1. Understanding these Terms and Conditions

When certain words and phrases are used in these Terms and Conditions, they have specific meanings (these are known as 'defined terms'). You can identify these defined terms because they start with capital letters (even if they are not at the start of a sentence). Where a defined term is used, it has the meaning given to it in the section of the Terms and Conditions where it was defined (you can find these meanings by looking at the sentence where the defined term is included in brackets and speech marks).

When we refer to "we", "us" or "our", we mean our company. Where we refer to "you" or "your" we mean you, the person using the services.

We have used headings to help you understand these Terms and Conditions and to easily locate information. These Terms and Conditions are available in the English language for our English, French and Italian site also. We will not file copies of the contracts between us and you relating to our supply of the services so we recommend that you print or save a copy of these Terms and Conditions for your records (but please note that we may amend these Terms and Conditions from time to time so please check the Website regularly, and each time you use the services to order products, to ensure you understand the legal terms which apply at that time).

2. About us

The www.ginissima.com ("Website") is the official online shop of Ginissima. These Terms and Conditions of Use govern the access to and use of www.ginissima.com. The access to and use of this website as well as the purchase of products on www.ginissima.com are based on the assumption that these Terms and Conditions of Use have been read, understood and accepted by you. This website is managed and maintained by Ares Capital Solutions S.r.l. ("Provider") with registered office in Bucharest , Romania at 35 Strada Dr Constantin Severeanu, VAT number RO37791109 under exclusive licenses agreement with “Ginissima” Srl. with registered office in Italy at Corso Di Porta Nuova 46, 20121 Milano (MI), business register number, tax code and VAT number10269990965.

The Provider may amend or simply update all or part of these Terms and Conditions of Use. Any amendment or update of the Terms and Conditions of Use shall be posted for our users on the Home Page of www.ginissima.com as soon as such amendments or updates have been made and shall be binding as soon as they are published on the website in this section. Therefore, we recommend you regularly access this section on the website in order to check the publication of the most recent and updated Terms and Conditions of Use of www.ginissima.com. If you do not agree to all or part of the www.ginissima.com ´s Terms and Conditions of Use, please do not use our website.

The access to and use of www.ginissima.com, including display of web pages, communication with Provider, downloading product information and making purchases on the website, are carried out by our users exclusively for personal purposes, which should in no way be connected to any trade, business or professional activity. Remember that you will be liable for your use of www.ginissima.com and its contents. The Provider shall not be considered liable for any use of the website and its contents made by its users that is not compliant with the laws and regulations in force, without prejudice to Provider's liability for intentional torts and gross negligence.

In particular, you will be liable for communicating information or data which is not correct, false or concerning third parties (in the event such third parties have not given their consent) as well as for any improper use of such data or information.

3. PRIVACY & COOKIES POLICY

We recommend that you read the Privacy Policy which also applies in the event that users access to www.ginissima.com and use the relevant services without making purchases. The PRIVACY& COOKIES POLICY will help you understand how and for what purposes www.ginissima.com collects and uses your personal data.

4. INTELLECTUAL PROPERTY RIGHTS

All content included on this Site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software (collectively, “Content”), is the property of Ginissima Srl. – with registered office in Italy at Corso Di Porta Nuova 46, 20121 Milano (MI), business register number, tax code and VAT number 10269990965 – and/or Provider and is protected by national and international copyright and other intellectual property laws. You may not reproduce, publish, distribute, display, modify, create derivative work from, or exploit in any way, in whole or in part, the Content without the prior express written consent of Ginissima Srl.. and Provider as the case may be.

Ginissima Srl..and/or Provider shall have the exclusive right to authorize or prohibit in their sole discretion any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, in whole or in part, the Content. Ginissima Srl. and/or Provider shall have the right, at any time, to claim the authorship of any Content posted on this Site and to object to any use, distortion or other modification of such Content.
Any reproduction, publication, distribution, display, modification, the creation of derivative work from, or exploitation in any way of, the Content expressly authorized in writing by Ginissima Srl. and Provider shall be carried out by you for lawful purposes only and in compliance with all applicable laws.

5. LINKS TO OTHER WEB SITES

www.ginissima.com may contain links to other websites which are in no way connected to www.ginissima.com or the Provider. The Provider does not control or monitor such third party websites or their contents. The Provider shall not be held liable for the contents of such sites and/or for the rules adopted by them in respect of, but not limited to, your privacy and the processing of your personal data when you are visiting those web sites. Please, pay attention when you access these websites through the links provided on www.ginissima.com and carefully read their terms and conditions of use and their privacy policies. Our Terms and Conditions of Use and Privacy Policy do not apply to the websites of third parties. www.ginissima.com provides links to other web sites exclusively to help its users in searching and surfing the Internet and to allow links to websites on the Internet. When the Provider provides links to other websites, the Provider does not recommend that to its users access these web sites and it does not provide any guarantees to their web content or to services and products supplied and sold by these web sites to Internet users.

6. LINKS TO GINISSIMA.COM

Please, contact the Provider at the following e-mail address: SUPPORT@GINISSIMA.COM if you are interested in linking the Home page of www.ginissima.com and other web pages which can be publicly accessible. You are requested to contact the Provider for requesting our consent to link www.ginissima.com. The Provider grants links to www.ginissima.com free of charge and on a non-exclusive basis. The Provider is entitled to object to certain links to its web site in the event that the applicant who intends to activate links to www.ginissima.com has, in the past, adopted unfair commercial or business practices which are not generally adopted or accepted by the market operators, or has made unfair competition activities vis-à-vis the Provider or the latter's suppliers, or when the Provider fears that such practices or such activities might be adopted by the applicant in the future. In any event, it is forbidden to post deep links (such as deep frames) to www.ginissima.com or to use unauthorized meta-tags without unauthorized consent.

7. DISCLAIMER ON CONTENT

The Provider does not warrant that the contents of the web site are appropriate or lawful in other Countries outside European Union. However, in the event that such contents are deemed to be unlawful or illegal in some of these Countries, please do not access this web site and, where you nonetheless choose to access it, we hereby inform you your use of the services provided by www.ginissima.com shall be your exclusive and personal responsibility. The Provider has also adopted measures to ensure that the content of www.ginissima.com is accurate and does not contain any incorrect or out-of-date information. However, the Provider cannot be held liable for the accuracy and completeness of the content, except for its liability for tort and gross negligence and as otherwise provided for by the law.

Moreover, the Provider cannot guarantee that the web site will operate continuously, without any interruptions and errors due to the connection to the Internet. In the event of any problem in using our web site please contact our Customer Service by visiting our CUSTOMER SERVICE area. A Provider representative will be at your disposal to assist and help you to restore your access to the web site, as far as possible. At the same time, please contact your Internet services provider or check that each device for Internet connection and access to web content is correctly activated, including your Internet browser. The dynamic nature of the Internet and web content may not allow www.ginissima.com to operate without any suspensions, interruptions or discontinuity due to updating the web site. The Provider has adopted adequate technical and organizational security measures to protect services on www.ginissima.com, integrity of data and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non confidential information regarding users of www.ginissima.com, and to avoid unauthorized or unlawful access to such data and information.

8. OUR BUSINESS POLICY

The Provider has adopted a business policy; its mission consists of selling products through its services and its web site to "consumer" only. "Consumer" shall mean any natural person who is acting on www.ginissima.com for purposes which are outside his or her trade, business or professional activity (if any). If you are not a consumer, please do not use our services for purchasing products on www.ginissima.com. The Provider shall be entitled to object to the processing of purchase orders from persons other than consumers and to any other purchase order which does not comply with the Terms and Conditions of Sale and these Terms and Conditions of Use.

9. GOVERNING LAW

These Terms and Conditions of Use are governed by Romanian law.\

b. TERMS AND CONDITIONS OF SALE

The following Terms and Conditions of Sale govern the offer and sale (together with the documents referred to below, including the TERMS AND CONDITIONS OF USE, RETURNS POLICY and PRIVACY & cookies POLICY of products on our website ("www.ginissima.com"). Please read these terms and conditions carefully before ordering any products. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions. The products purchased on www.ginissima.com are directly sold by Ares Capital Solutions S.r.l. ("ACS") (hereinafter referred to as "the Vendor" or "We" or "Us"). ACS has its registered office in European Union, Romania, at 35 Strada Dr. Constantin Severeanu, Bucharest 050675 business register number, tax code and VAT number 37791109.
Request for further information can be made through our CUSTOMER SERVICE area, where you will find information on orders, shipping, refunds and returning products purchased on www.ginissima.com, a registration form, tips and other general information on the services provided by www.ginissima.com.

For any other legal information, go to the sections: TERMS AND CONDITIONS OF USE, RETURNS POLICY and PRIVACY & COOKIES POLICY section on ginissima.com.

1. OUR BUSINESS POLICY

1.1 The Vendor offers products for sale on www.ginissima.com and its e-commerce business services are available exclusively to its end users, i.e. the "Consumers".

1.2 "Consumer" shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.ginissima.com.

1.3 The Vendor reserves the right not to process orders received from users who are not "Consumers" and any other order which does not comply with the Vendor's business policy.

1.4 These Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.ginissima.com between the users of www.ginissima.com and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.ginissima.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party's terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of www.ginissima.com and third parties.

2. HOW TO EXECUTE A CONTRACT WITH THE VENDOR

2.1 To place an order for the purchase of one or more products on www.ginissima.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 The order form contains a summary of these Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You may access your order form by logging in and visiting the section called Orders, in the MY ACCOUNT area.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on www.ginissima.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund the amount paid for those items.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.ginissima.com.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on www.ginissima.com, even though links, including the TERMS AND CONDITIONS OF USE and PRIVACY& COOKIES POLICY of ginissima.com.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form (Terms and Conditions of Sale, the products' main characteristics, detailed information on the price, terms of payment, return policy and shipping costs).

3. GUARANTEES AND PRODUCT PRICE INDICATION

3.1 On www.ginissima.com, we only offer products marked with the "Ginissima" trademark. These products are produced by us under license agreement from the Ginissima Srl. – a company with registered office in Italy at Corso Di Porta Nuova 46, 20121 Milano (MI), business register number, tax code and VAT number 10269990965; we are the sole manufacturer authorized by Ginissima Srl.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on www.ginissima.com on each product page. The products offered for sale on www.ginissima.com may not exactly correspond to the real garments in terms of image and colors due to the Internet browser or monitor used.

3.4 Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.

3.5 Addresses to which the Vendor cannot ship, will be automatically cancelled.

3.6 Please note that if a product is not in stock online in www.ginissima.com when an order is placed, we manufacture the item specially for you, so please be careful when choosing your size; if not sure, please write us in advance at orders@ginissima.com.

4. PAYMENTS

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.

4.2 In case of payment by Credit/Debit Card, our payment system ensures secure transactions, since all financial information (credit card number, expiry date, etc.) go directly to Mobilpay which, thanks to a VeriSign-certified system based on SSL 128 bit encryption protocol, guarantees the security of online transactions. Such financial information will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. SHIPPING AND DELIVERY OF THE PRODUCTS

For specific product shipping and delivery procedures see the CUSTOMER SERVICE area. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

SHIPPING

Shipping Information

Ginissima orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs may vary depending on the size, weight and destination of your chosen items.

For all European Union shipping we offer a flat standard Shipping Fee of 19 EUR when you buy only 1 pair of shoes. For larger orders, please see your shipping cost information at checkout.

For orders with Romania, we offer a 19 RON flat fee shipping rate for a 1 pair of shoes.

All relevant delivery options available for your order and to your destination will be displayed at checkout.

Shipping Times:

DHL STANDARD: Most of Europe delivery within 2-4 days after your shoes are produced by us (up to 8-10 working days)

GLS STANDARD: Only available within Romania: delivery within 2-4 days post production (up to 8-10 working days)

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Ginissima cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimize any potential delays.

6. CUSTOMER SERVICE

Please contact our CUSTOMER SERVICE for further information: CLICK HERE to contact the Customer Service directly.

7. CONSUMER RIGHTS AND THE COOLING-OFF PERIOD

7.1 If you are a Consumer, you may cancel your contract with the Vendor in relation to products purchased from www.ginissima.com, without any penalty and without specifying the reason, by notifying the Vendor in writing within fourteen (14) working days, beginning with the day after you received the products for all products that are not specially manufactured for you. In this case you will receive a full refund of the price of the products in accordance with this Clause 8 and Clause 10 below.

7.2 You should ship the products to the Vendor within fourteen (14) working days from the date you notify the Vendor of the cancellation, in the same condition in which you received them and at your own expense. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

7.3 To return the products:

A. you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products) by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;

B. the products should not have been used, worn, washed or damaged;

C. the products should be returned in their original packaging;

D. the products should be shipped to the Vendor within fourteen (14) working days following cancellation of the contract.

7.4 If you cancel the contract within the fourteen (14) working days cooling-off period pursuant to this Clause 7, we will process the refund due to you as soon as possible and, in any event within thirty (30) days of the day on which you gave notice of your cancellation. The Vendor will refund the price of the product in full only.

7.5 You can return the products to the Vendor either by:

A. the approved courier (as indicated on the online Return Authorization Request);

B. by packaging the relevant products securely and sending them to the Vendor using your Return Authorization Number (as provided via the online Return Authorization Request). For your protection, we recommend that you use a courier service if you choose to return the goods other than the approved courier as detailed at clause 7.5(a).

8. ITEMS RETURNED BECAUSE THEY ARE DAMAGED, DEFECTIVE OR INCORRECT

8.1 You must notify the Vendor of an error in respect of the products delivered or of a damaged or defective product within thirty (30) days of receipt, if a product becomes faulty after the thirty (30) days please contact Customer Service to obtain further returns information. You must return the products in the same condition in which you received them. You have a legal obligation to take reasonable care of the products whilst they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

8.2 To return the products:

A. you should notify us in writing as soon as practicable and in any event within thirty (30) working days, by completing and submitting the online Return Authorization Request. You should keep a record of your cancellation notice;

B. the products should not have been used, worn, washed or damaged;

C. the products should be returned, complete and unused, with their original packaging;

D. the products should be returned to the Vendor within seven (7) working days following notification to the Vendor of the damaged or defective product or of the Vendor's error.

8.3 The Vendor will examine all products returned as damaged or defective and will notify you of your refund via e-mail within a reasonable period of time. We will usually process any refund due to you as soon as possible and, in any event, within thirty (30) days of the day we confirm to you via e-mail that you are entitled to a refund for the damaged or defective product. Subject to acceptance by the Vendor of the damaged or defective goods, products returned by you because they are damaged or defective will be refunded in full, including the cost of delivery for sending the item to you and the cost incurred by you in returning the item to the Vendor. In the event that the Vendor finds no fault with the returned products, you will be notified that the returned products cannot be accepted and you may elect to have the products re-delivered to you.

8.4 If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.5 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not suffer interest losses.

8.6 We will usually refund any money received from you using the same method originally used by you to pay for the purchase.

8.7 The Vendor will refund the price of the products in accordance with the applicable time frame as specified in clause 7 or 8 above. The Vendor shall not be responsible for any delay that is beyond its control including for delays caused by the method of purchase or refund, including by way of example delays caused by Credit Card/Debit Card companies refund policies.

8.8 For payments made by cash on delivery, you will be refunded the amount you paid for the products returned to the Bank account you indicate in the Return Authorization Request. Please remember it is necessary to have a Bank account in order to receive a refund for Cash on Delivery orders.

9. RETURNING CUSTOM MADE PRODUCTS

9.1. Kindly note that for all custom made products, or products that are not in stock and we manufacture them especially for you, the return is limited to refitting services, in case you need to product to fit better and you made an error estimating your size by half a size only. Please note we act in accordance with European legislation.

10. PRIVACY&COOKIES POLICY

10.1 You will find information on how we process your personal data by visiting the PRIVACY & COOKIES POLICY in the Customer Service Area.

10.2 You are advised to read, if you haven't already done so, our TERMS AND CONDITIONS OF USE which also contain important information on how we process the personal data of our users and on the security systems of www.ginissima.com.

10.3 For further information on our Privacy Policy you can contact us at PRIVACY@GINISSIMA.COM

11. GOVERNING LAW
These Terms and Conditions of Sale are governed by Romanian law

12. AMENDMENTS AND UPDATES
The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on www.ginissima.com.

RETURN POLICY

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within fourteen (14) working days from the date on which you received them from www.ginissima.com. Returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor ( DHL/ GLS), or through another shipping agent. We also invite you to complete the Return Authorization Request available on the web site in the Customer Service area, in order for us to provide you with a Return Authorization Number. It is not possible to return an item in exchange for another.

For items manufactured specially for you, under the European law, we reserve our rights not to accept your returns; however, to ensure your satisfaction, we can always assist you with modification of the purchased items in terms of fit. In case of custom made items, we will accept returns in order to adjust the item in case the size is not a perfect fit.

1. TERMS AND CONDITIONS OF RETURN

The right to return products which are note especially custom-made for you shall be deemed correctly exercised once the following conditions have been fully met:

A. we invite you to correctly fill in and submit the online Return Authorization Request to the Vendor within fourteen (14) working days from the date of your receipt thereof;

B. the products have not been used, worn, washed, modified or damaged;

C. the products are returned in their original packaging;

D. the returned items must be shipped back to the Vendor within fourteen (14) working days from the date the package was delivered to you.

If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products.

You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products.

2. REFUND & REPAIR TIMES AND PROCEDURES

Every effort will be made to ensure a prompt refund. After our warehouse has received and processed the returned products and checked that all the requirements have been met, you will be refunded within fourteen (14) days. The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:

A. payments by credit/debit card: refunds, in this case, may take up to 10 additional business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and we are unable to influence this. Remember that the value date for the credit will coincide with the date of the original payment; therefore, you will not suffer any interest loss;

B. payments cash on delivery (if available): you will be refunded for the amount paid for the products returned to the current account you indicate; the time needed for refunding, therefore, depends on the accuracy of the information you provide [IBAN, BIC and swift codes]; normally refunds take place within thirty (30) days. Please remember that you will need to have a bank account in order to receive a refund for an order paid in cash on delivery.

C. payments via PayPal (if available): the amount refunded to your Paypal account will be visible within 48 hours after receiving the email confirming the reimbursement. Repayment to the credit card you use with your PayPal account depends on the credit card issuer.

If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through the Ginissima Online Store. However, you may be able to recover these by contacting your local customs bureau directly.

For custom made items sent to be refitted, we will ensure that you will received them back within maximum of 14 days after they reach us.

3. DHL

The Vendor uses DHL service for delivery to European Union

4. GLS

The Vendor uses GLS services for delivery within Romania.